A
Summary Of Your Rights
Under The
Fair Credit Reporting Act
The federal Fair Credit
Reporting Act (FCRA) is designed to promote accuracy, fairness and privacy
of information in the files of every “consumer reporting agency” (CRA).
Most CRA’s are credit bureaus that gather and sell information about
you—such as if you pay your bills on time or have filed bankruptcy—to
creditors, employers, landlords, and other businesses. The FCRA gives you
specific rights, as outlined below. You may have additional rights under
state law. You may contact a state or local consumer protection agency or
a state attorneys general to learn those rights.
You must be told if
information in your file has been used against you. Anyone who uses
information from a CRA to take action against you –such as denying an
application for credit, insurance, or employment—must tell you and give
you the name, address, and phone number of the CRA that provided the
consumer report.
You can find out what is
in your file.
At your request, a CRA must give you the information
in your file, and a list of everyone who has requested it recently.
There is no charge for the report if a person has taken action against
you because of information supplied by the CRA, if you request the
report within 60 days of receiving notice of the action. You also are
entitled to one free report every twelve months upon request if you
certify that (1) you are unemployed and plan to seek employment within
60 days, (2) you are on welfare, or (3) your report is inaccurate due to
fraud. Otherwise, a CRA may charge you up to eight dollars.
You can dispute inaccurate
information with the CRA. If you tell a CRA that your file contains
inaccurate information, the CRA must investigate the items (usually
within 30 days) by presenting to its information source all relevant
evidence you submit, unless your dispute is frivolous. The source must
review your evidence and report its findings to the CRA. (The source
also must advise national CRA’s – to which it has provided the data—of
any error.) The CRA must give you a written report of the investigation
and a copy of your report if the investigation results in any change. If
the CRA’s investigation does not resolve the dispute, you may add a
brief statement to your file. The CRA must normally include a summary of
your statement in future reports. If an item is deleted or a dispute
statement is filed, you may ask that anyone who has recently received
your report be notified of the change.
Inaccurate information
must be corrected or deleted. A CRA must remove or correct
inaccurate or unverified information from its files, usually within 30
days after you dispute it. However, the CRA is not required to remove
accurate data from your files unless it is outdated (as described below)
or cannot be verified. If your dispute results in any change to your
report, the CRA cannot reinsert into your file a disputed item unless
the information source verifies its accuracy and completeness. In
addition, the CRA must give you a written notice telling you it has
reinserted the item. The notice must include the name, address and phone
numbers of the information source.
You can dispute inaccurate
items with the source of the information. If you tell anyone- such
as a creditor who reports to a CRA—that you dispute an item, they may
not then report the information to a CRA without including a notice of
you dispute. In addition, once you’ve notified the source of the error
in writing, it may not continue to report the information if it is, in
fact, an error.
Outdated information may
not be reported. In most cases, a CRA may not report negative
information that is more than seven years old; ten years for
bankruptcies.
Access to your file is
limited. A CRA may provide information about you only to people
with a need recognized by the FCRA – usually to consider an application
with a creditor, insurer, employer, landlord, or other business.
Your consent is required for reports that are
provided to employers, or reports that contain medical information.
A CRA may not give out information about you to your employer, or
prospective employer, without your written consent. A CRA may not report
medical information about you to creditors, insurers, or employers
without your permission.
You may choose to exclude
your name from CRA lists for unsolicited credit and insurance offers. Creditors and insurers may use file information as the basis for
sending you unsolicited offers of credit or insurance. Such offers must
include a toll-free phone number for you to call if you want your name
and address removed from future lists. If you call, you must be kept off
the lists for two years. If you request, complete, and return the CRA
form provided for this purpose, you must be taken off the lists
indefinitely.
You may seek damages from
violators. If a CRA, a user or (in some cases) a provider of CRA
data, violates the FCRA, you may sue them in state or federal court.
The
FCRA gives several different federal agencies authority to enforce the
FCRA:
FOR QUESTIONS OR CONCERNS REGARDING:
PLEASE CONTACT:
CRA’s, creditors and others not listed
below
Federal Trade Commission
Consumer Response Center – FCRA
Washington, DC 20580
202-326-3761
National banks, federal
branches/agencies of foreign bank (word “National” or initials “N.A.”
appear in or after bank’s name)
Office of the Comptroller of the
Currency
Compliance Management, Mail Stop 6-6
Washington, DC 20219
800-613-6743
Federal Reserve System member banks
(except national banks, and federal branches/agencies of foreign
banks)
Federal Reserve Board
Division of Consumer & Community Affairs
Washington, DC 20551
202-452-3693
Savings associations and federally
chartered savings banks (word “Federal or initials “F.S.B.” appear in
federal institution’s name)
Office of Thrift Supervision
Consumer Programs
Washington, DC 20552
800-842-6929
Federal credit unions (words “Federal
Credit Union” appear in institution’s name
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
703-518-6360
State-chartered banks that are not
members of the Federal Reserve System
Federal Deposit Insurance Corporation
Division of Compliance & Consumer Affairs
Washington, DC 20429
800-934-FDIC
Air, surface, or rail common carriers
regulated by former Civil Aeronautics Board or Interstate Commerce
Commission
Department of Transportation
Office of Financial Management
Washington, DC 20590
202-366-1306
Activities subject to the Packers and
Stockyards Act, 1921
Department of Agriculture
Office of Deputy Administrator – GIPSA
Washington, DC 20250
202-720-7051